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FRONT PAGE
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Acknowledgment
I am very thankful to the teacher "name" for providing necessary information regarding the project and also for her support in completing this project
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Certificate
This is to certify that I "name" of class X (20xx-20xx) has successfully completed the project on "Consumer Awareness" under the guidance of "teacher's name".
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Who is a Consumer
Consumer is a person who purchases goods and/or services for personal use.Consumer the decisions whether to buy the product or not.
Consumer can influenced by marketing advertisements
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Consumer Rights
➤Right to Safety
➤ Right to be Informed
➤ Right to Choose
➤Right to be Heard
➤Right to Seek redressal
➤ Right to Consumer Education
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Right to Safety
Means right to be protected against the marketing of goods and services, which are hazardous to life and property. The purchased goods and services availed of should not only meet their immediate needs, but also fulfil long term interests. Before purchasing, consumers should insist on the quality of the products as well as on the guarantee of the products and services. They should preferably purchase quality marked products such as ISI,AGMARK, etc
Right to be Informed
Means right to be informed about the quality, quantity, potency, purity, standard and price of goods so as to protect the consumer against unfair trade practices. Consumer should insist on getting all the information about the product or service before making a choice or a decision. This will enable him to act wisely and responsibly and also enable him to desist from falling prey to high pressure selling techniques.
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Right to Choose
Means right to be assured, wherever possible of access to variety of goods and services at competitive price. In case of monopolies, it means right to be assured of satisfactory quality and service at a fair price. It also includes right to basic goods and services. This is because unrestricted right of the minority to choose can mean a denial for the majority of its fair share. This right can be better exercised in a competitive market where a variety of goods are available at competitive prices
Right to be Heard
Means that consumer's interests will receive due consideration at appropriate forums. It also includes right to be represented in various forums formed to consider the consumer's welfare.
The Consumers should form non-political and non-commercial consumer organizations which can be given representation in various committees formed by the Government and other bodies in matters relating to consumers.
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Right to Seek redressal
Means right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes right to fair settlement of the genuine grievances of the consumer.
Consumers must make complaint for their genuine grievances. Many a times their complaint may be of small value but its impact on the society as a whole may be very large. They can also take the help of consumer organizations in seeking redressal of their grievances.
Right to Consumer Education
Means the right to acquire the knowledge and skill to be an informed consumer throughout life. Ignorance of consumers, particularly of rural consumers, is mainly responsible for their exploitation. They should know their rights and must exercise them. Only then real consumer protection can be achieved with success.
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Consumer Responsibilities
Be Aware
Gather all the information and facts available about a product or service, as well as, keep abreast of changes and innovations in the market.
Complain
Inform businesses and appropriate regulatory authorities about your dissatisfaction with a product or service, in a fair and honest manner
Think Independently
Make decisions about well-considered needs and wants.
Be an Ethical Consumer
Be fair and never engage in dishonest practices which affect other consumers negatively.
Speak Out
Inform manufacturers and government of your needs expectations. and
Respect the Environment
Avoid waste, littering and contributing to pollution. Promote sustainable consumption by ensuring that what. you consume does not impact on the environment negatively.
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CONSUMERS ARE EXPLOITED B TRADERS AND MANUFACTURERS
➤Underweight and Under- measurements
➤Sub-standard Quality
➤High Prices
➤Duplicate Articles
➤Artificial Scarcity
➤False or Incomplete Information
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➤ Underweight and Under-measurements The goods being sold in the market are sometimes not measured or weighed correctly
➤ Sub-standard Quality
The goods sold are sometimes of sub- standard quality. Selling of medicine beyond their expiry dates is generally the grievances of consumers
➤High Prices
Very often the traders charge a higher price than the prescribed retail price.
➤ Duplicate Articles
In the name of genuine parts or goods, fake or duplicate items are being sold to the consumers
➤Artificial Scarcity
In order to amass illegitimate profit, businessman create artificial scarcity by hoarding. They sell it later at a higher price
➤False or Incomplete Information
Sellers easily mislead consumers by giving wrong information about the product, its price, quality, reliability, life cycle, expiry date and durability
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FACTORS CAUSING EXPOLATION OF CONSUMERS
Limited Information
In a capitalist economy, producers and sellers are free to produce any goods or services in any quantity and there is no regulation on the prices. In the absence of information about different aspects of the products, namely, price, quality, condition of use, etc., the consumers are liable to make a wrong choice and lose money.
Limited Supplies
The consumers are exploited when the goods and services are not available in the required quantity or numbers. This gives us rise to hoarding and price escalation
Limited Competition
When only one producer or group of producer or a group of persons controls the production and supply of a product, and is in a position to restrict the availability of supplies, there is a possibility of manipulation in prices and availability
Low Literacy
Illiteracy is one of the major drawbacks that lead to the exploitation of consumers. The level of literacy directly affects the level of awareness about products and the market.
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CONSUMER PROTECTION
The Consumer movement is a socio-economic movement which seeks to protect the rights of the consumers in relation to the goods purchased and services availed. Government has accorded high priority to the programme of consumer protection. The Department of Consumer Affairs being a nodal Department in the field of consumer protection has initiated a number of steps to promote a responsible and responsive consumer movement in the country. Such measures include the use of multi-media for promoting consumer awareness and encouraging consumers involvement through efforts of Government and non governmental organizations and others.
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OBJECTIVE OF CONSUMER PROTECTION
➤To create suitable administrative and legal mechanisms which would be within the easy reach of consumers
➤To involve and motivate various sections of society such as consumer organizations, women and youth to participate in the programmed.
➤To assist, encourage and provide financial assistance to Governmental and non-governmental organizations to take up various consumer protection activities
➤To generate awareness among consur about their rights and responsibilities, motivate them to assert their rights and not to compromise on quality and standards of goods and services and seek redressal in consumer courts, wherever required.
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The Consumer Protection Act, 1986
The Consumer Protection Act, 1986 is a unique piece of legislation as it provides a separate three-tier quite-judicial consumer dispute redressal machinery at the national, state and district level. The Act is intended to provide simple, speedy and inexpensive redressal of the consumers grievances. In terms of the Act, the Central Government first constituted the Central Consumer Protection Council (CCPC) on 1.6.1987 and it has been reconstituted from time to time. The CCPC was last constituted in May, 2003 for three years. So far, the Council has held 23 meetings. The last meeting was held on 16.7.2003. The State Govts./UT Administrations are required to establish the Consumer Protection Councils at the State level as well as at District levels to strengthen consumer movement a the grass root level.
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Bibliography
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