FORE MORE VIDEOS SUBCRIBE MY YOUTUBE CHANNL
CLICK HERE ►►► https://www.youtube.com/channel
PAGE 1
FRONT PAGE
PAGE 2
INFORMATION ABOUT
name
class
PAGE 3
Acknowledgment
I am very thankful to the teacher "name" for providing necessary information regarding the project and also for her support in completing this project
PAGE 4
CERTIFICATE
This is to certify that I "name" of class X (20xx-20xx) has successfully completed the project on "Consumer Awareness" under the guidance of "teacher's name"
PAGE 5
CONTENT
PAGE 6
WHO IS A CONSUMER
A person who has indicated his or her willingness to obtain goods and/or services from a supplier with the intention of paying for them . Someone who has purchased goods and/or services for personal consumption. A person or group of people, such as a household, who are the final users of products or services. The consumer's use is final in the sense that the product is usually not improved by the use.
PAGE 7
DUTIES OF CONSUMERS
➢ Buying quality products at reasonable price.
➢ To check the weights and measures before making purchases
➢ Reading the label carefully.
➢ To procure the bill, cash received warranty, etc.
➢ Shopping carefully and wisely
➢ Understanding the terms of the sale
➢ Reading and following instructions
PAGE 8
HOW CONSUMERS ARE EXPLOITED
Due to the expansion of business activities in an economy, we have a variety of goods available in the market. The demand for goods and services is influenced by the advertisements in television, newspaper and magazines. The companies spend a considerable amount on a advertisements alone attract consumers and feed information that they want us to know, but not the information that we as consumers want. When we, as consumer, do not have sufficient information about the products, we normally get exploited and are sometimes even harassed by business community.
PAGE 9
FACTORS CAUSING EXPLOITATION OF CONSUMERS
Limited Information : In a capitalist economy, producers and sellers are free to produce any goods or services in any quantity and there is no regulation on the prices. In the absence of information about different aspects of the products, namely, price, quality, condition of use, etc., the consumers are liable to make a wrong choice and lose money.
Limited Supplies : The consumers are exploited when the goods and services are not available in the required quantity or numbers. This gives us rise to hoarding and price-escalation.
Limited Competition : When only one producer or group of producer or a group of persons controls the production and supply of a product, and is in a position to restrict the availability of supplies, there is a possibility of manipulation in prices and availability.
Illiteracy : Illiteracy is one of the major drawbacks that lead to the exploitation of consumers. The level of literacy directly affects the level of awareness about products and the market.
PAGE 10
CONSUMER MOVEMENT
Consumer movements arose out of the following:
➢ Dissatisfaction of the consumers as many unfair practices were being indulged in by the sellers .
➢ There was no legal system available for consumers to protect them from exploitation in the market place.
PAGE 11
NEED OF CONSUMER MOVEMENT
➢ Providing consumer education.
➢ Providing consumer protection.
➢ Building pressure on government.
➢ Arranging consumer protection programmed .
➢ Organizing public opinion.
➢ Providing guidance to consumer.
➢ Fight against marketing system
➢ Consumer awareness
PAGE 12
CONSUMER MOVEMENT IN INDIA
It took many years for organizations in India and around the world, to create awareness amongst people. In India, the consumer movement as a social force originated with the necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices. Rampart food shortages, hording, black marketing, adulteration of food and edible oil gave birth to the consumer movement in an organized form in the 1960s. Till the 1970s, consumer organizations were largely engaged in writing articles and holding exhibitions. They formed consumer groups to look into malpractices in ration shops and overcrowding in the road passenger transport. More recently. India witnessed an upsurge in the number of consumer groups. Because of all these efforts, the movement succeeded in bringing pressure on business firms as well as government to correct business conduct which may be unfair and against the interest s of consumers at large. A major step taken in 1986 by the Indian government was the enactment of the Consumer Protection Act 1986, popularly known as COPRA.
PAGE 13
CONSUMER PROTECTION ACT, 1986
Consumer Protection Act, 1986, popularly known as COPRA, is an Act of the Parliament of India enacted in 1986 to protect interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith. This Act was enacted in 1986 with the objective of providing better protection of consumer’s interest. Effective safeguards are provided to the consumer, against various types of exploitations and unfair dealings, relying mainly on compensatory rather than a disciplinary or preventive approach under the Act. It applies to all goods and services unless specifically exempted, which covers the private, public and cooperative sectors. It also provides speedy and inexpensive. The rights under the Act flow from the rights enshrined in Articles 14 to 19 of the Constitution of India. The Right to Information Act (RTI), which has opened up governance processes of our country to the common public, also has far-reaching implications for consumer protection. The Consumer Protection Act, 1986 is the most important legislation enacted to provide for effective safeguards to consumers against various types of exploitations and unfair dealings, relying on mainly compensatory rather than a punitive or preventive approach. The Act has set up a three-tier quasi-judicial consumer disputes redressal machinery at the National, State and District levels, for expeditious and inexpensive settlement of consumer disputes.
PAGE 14
IMPORTANT DAYS
NATIONAL CONUMER RIGHT DAY :
National Consumers Right Day was observed across India on 24 December 2013. The day is being observed on 24 December, since the Consumer Protection Act, 1986 was enacted on this day in 1986.
WORLD CONSUMER RIGHT DAY:
Every year 15th March is observed as "World Consumer Rights Day". It commemorates a historic declaration (1962) by former US President John F. Kennedy of four basic consumer rights. World Consumer Rights Day is an annual occasion for celebration and solidarity within the international consumer movement. Participants observe the day by promoting the basic rights of all consumers, demanding that those rights are respected and protected, and protesting about the market abuses and social injustices which undermine them.
PAGE 15
PAGE 16
CONSUMER RIGHTS
Right to Safety
Means right to be protected against the marketing of goods and services, which are hazardous to life and property. The purchased goods and services availed of should not only meet their immediate needs, but also fulfil long term interests.
Before purchasing, consumers should insist on the quality of the products as well as on the guarantee of the products and services. They should preferably purchase quality marked products such as ISI,AGMARK, etc
Right to be Informed
Means right to be informed about the quality, quantity, potency, purity, standard and price of goods so as to protect the consumer against unfair trade practices.
Consumer should insist on getting all the information about the product or service before making a choice or a decision. This will enable him to act wisely and responsibly and also enable him to desist from falling prey to high pressure selling techniques.
PAGE 17
Right to Choose
Means right to be assured, wherever possible of access to variety of goods and services at competitive price. In case of monopolies, it means right to be assured of satisfactory quality and service at a fair price. It also includes right to basic goods and services. This is because unrestricted right of the minority to choose can mean a denial for the majority of its fair share. This right can be better exercised in a competitive market where a variety of goods are available at competitive prices
Right to be Heard
Means that consumer's interests will receive due consideration at appropriate forums. It also includes right to be represented in various forums formed to consider the consumer's welfare.
The Consumers should form non-political and non-commercial consumer organizations which can be given representation in various committees formed by the Government and other bodies in matters relating to consumers.
PAGE 18
Right to Seek redressal
Means right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes right to fair settlement of the genuine grievances of the consumer. Consumers must make complaint for their genuine grievances. Many a times their complaint may be of small value but its impact on the society as a whole may be very large. They can also take the help of consumer organizations in seeking redressal of their grievances.
Right to Consumer Education
Means the right to acquire the knowledge and skill to be an informed consumer throughout life. Ignorance of consumers, particularly of rural consumers, is mainly responsible for their exploitation. They should know their rights and must exercise them. Only then real consumer protection can be achieved with success.
PAGE 19
WHY CONSUMER EDUCATION IS IMPORTANT
It provides the person with the basic knowledge to handle consumer problem, he/she becomes a discriminating buyer by taking rational decisions, and thus not fall prey to advertisements or persuasions.
Technological developments have flooded the market with a variety of products, goods and services, it is therefore important that a person possesses basic knowledge and skills to judge the product.
School children are mostly dependent on their parents, it is therefore important that they make the best use of their pocket money.
Consumers education can alert the pupils to the corporate dumping of dangerous pharmaceuticals and similar products.
PAGE 20
WHERE SHOULD CONSUMER GO TO GET JUSTICE
Consumers have the right to seek redressal against unfair trade practices and exploitation in the consumer court. If any damage is done to a consumer, he or she has the right to get compensation depending on the degree of damage. The consumer movement in India has led to the formation of various organization locally known as consumers forum or consumers protection council, they guide Consumers on how to file cases in the consumer court, on many occasions they also represent individual consumers in the consumer court.
PAGE 21
UNDER COPRA A THREE- TIER SYSTEM IS SET UP AT THE DISTRICT, STATE AND NATIONAL LEVEL FOR REDRESSAL OF CONSUMER DISPUTES. VARIOUS CLAIMS ARE DELT WITH BY THESE COURTS AS GIVEN BELOW :
DISTRICT LEVEL : UP TO RS 20 LAKHS. STATE LEVEL : BETWEEN RS 20 LAKHS AND RS 1 CRORE.
NATIONAL LEVEL : EXCEEDING RS 1 CRORE
IF A CASE IS DISMISSED IN DISTRICT LEVEL
COURT, THE CONSUMER CAN APPEAL IN THE
STATE AND THEN IN THE NATIONAL LEVEL COURT
PAGE 22
BIBLIOGRAPHY
➢ To Make this project book (type subject book name)
➢ And many more ?
➢ We have taken
➢ Nty projects
THANK YOU!
NTY ZONE\
PDF LINK ---https://_Project_on_Consumer_Rights.pdf
VIDEO LINK
if you need any help about project, other topics related project tell me
ReplyDelete